All Users are invited to view the following general conditions of sale of the website www.gate109.com (hereinafter Gate 109) which govern the purchase of the products on the site and the management of the related orders.
1. Contract of sale and order management
1.1 Every order placed on Gate 109 implies the conclusion of a contract of sale in Italian between Gate 109 and the User, implying the advance payment by the latter of the amount relative to the order sent.
1.2 The User may choose one or more products on the site that he intends to purchase and add them to a virtual "cart" using the "add to cart" button. It will always be possible to view the contents of the cart before proceeding to the checkout phase which involves the payment and the consequent forwarding of the order.
1.3 The order of the products contained in the virtual cart is made by clicking on the "Buy Now" button; this order is then sent to the Gate 109 site which within 1 hour will send the User an e-mail confirming the order that concludes the purchase agreement. Failure to receive the confirmation e-mail implies that the order has not been received by the site and therefore is void.
1.4 Once the order confirmation e-mail has been sent to the User, Gate 109 will handle the order and send the goods by courier to the address indicated by the User.
1.5 The Gate 109 site guarantees the availability of the products ordered at its warehouse; where products subject to the order are temporarily unavailable, Gate 109 will promptly notify the User. If the ordered products are no longer available permanently, Gate 109 will reimburse the customer for the amount already paid relating to those products. Gate 109 does not assume the burden of having to find products that are not available from other sources.
2. Prices and shipping costs
2.1 The User is required to pay the amount indicated and published on the page of the product he intends to purchase at the time the order is sent. The price of the product is inclusive of VAT and does not include any shipping costs (Standard Shipping € 3.50 or Shipping on delivery € 5.05 both for orders of less than € 40) which are instead shown on the summary screen at the time of checkout and in any case before making the payment.
3.1 Gate 109 accepts different methods of payment to choose from such as credit cards, payment through Paypal, bank transfer or payment on delivery (cash on delivery).
3.2 Gate 109 reserves the right to refuse certain payment methods and to request different payment methods for certain orders.
3.3 A regular invoice will be issued to the User by Gate 109 exclusively in electronic format.
4. Right of withdrawal
4.1 Pursuant to the Italian Legislative Decree n. 206/2005 Consumer Code, the consumer of the quality of consumer has the right to withdraw from the purchase contract of the product, without having to provide any reasons and without having to incur costs other than those for the cost of returning the goods to the Supplier, within fourteen calendar days ("Withdrawal Period"). In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party other than the carrier designated by the latter acquires physical possession of the last good.
4.2. To withdraw from the purchase the User must communicate this will no later than 14 days from receipt of the purchased products. The communication must be made by e-mail to the site Gate 109 at [email protected] specifying the products purchased, the relative order number and the will to withdraw from the purchase.
4.3 Gate 109 will reimburse, in the event of exercising the right of withdrawal, the amount paid by the User subtracting the initial shipping costs and any Paypal costs related to the transitions, if this was the payment method initially chosen by the User.
4.4. The aforementioned reimbursement is made using the same payment method used by the Shipper during the purchase phase no later than 14 days from the day on which Gate 109 takes possession of the returned goods and verifies their integrity. For payments made by bank transfer, the refund will be made to the account used for payment. For payments made through Paypal or credit card, the refund will be credited to the Paypal account or to the credit card used.
4.5 Gate 109 makes the free return so it bears the costs of returning the goods.
4.6 The products must be returned exactly as they were received so that they can be resold. As indicated also in the following points, the products must be:
- intact, not soiled, not damaged, with tag and any accessories in the original packaging;
- without obvious signs of prolonged use;
- provided with the transport document (present in the original packaging), so it will be possible to identify the sender (order number, name, surname and address).
4.7 Gate 109 will deem the withdrawal to be ineffective if the returned product does not comply with the points of the previous paragraph.
5. Exclusions right of withdrawal
5.1 The right of withdrawal is lost for lack of the essential condition of integrity of the good (packaging and / or its content). In this case, Gate 109 will return the purchased good to the sender, charging him for shipping costs.
5.2 According to the art. 55 Legislative Decree n.21/2014 the right of withdrawal is excluded in several cases including for products made to measure or clearly personalized.
6. Returns and complaints
6.1. If the User decides to withdraw from the sale after the withdrawal period, he is no longer entitled to a refund.
6.2 In the event that the ordered products come to the User damaged, defective or not in conformity with the order, Gate 109 undertakes to accept the returns sent by the User and to replace the goods at his own expense.
6.3. The request for replacement by the User must be made within and no later than the terms of exercise of the right of withdrawal. The communication must be made by e-mail to the site Gate 109 at [email protected] where the products purchased will be specified, the relative order number and to which is attached the photographic documentation that certifies and proves the defects and the non-conformity of the product shipped.
6.4. In the event that the User receives a damaged or defective item and the User wishes to withdraw from the sale by refusing the replacement and claiming a refund, the End User will be reimbursed for the full amount including the initial shipping charges.
7. Terms of law and jurisdiction
7.1 These General Terms and Conditions of Sale follow the indications of the Italian Consumer Code - which in articles from 46 to 67 governs distance contracts and Legislative Decree 70 of 09/04/2003 in the field of electronic commerce).
7.2 This contract is subject to Italian law and the exclusive jurisdiction of the Court of Naples.
REGISTERED OFFICE Via Carlo Poerio 109 Napoli 80121
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